# Get help from support

> Open a ticket from your dashboard and show us the problem with a screenshot or a short screen recording.

Source: https://nanflows.com/resources/get-help-from-support
Published: 2026-09-28 · Updated: 2026-09-28
By: Nanflows

Customers with a plan can open a support ticket from the **Support** tab of their [dashboard](https://nanflows.com/dashboard). We answer there and by email.

## What helps us answer quickly

- The address of the page where the problem happens.
- What you did, what you expected and what happened instead.
- Your WordPress version and theme.

## Screenshots and recordings

Click **Attach screenshot or video** under the message. PNG, JPEG, GIF and WebP pictures work, and MP4, WebM or MOV recordings, up to 4 MB each and five per message.

For a longer recording, upload it to Loom, YouTube (as unlisted) or Google Drive and paste the link into your message.