Refunds and cancellation

Last updated 1 Oct 2026

Last updated: 1 October 2026

First purchase: 14-day refund

You can ask for a full refund within 14 days of your first purchase of a plan, for any reason. You don't have to explain.

Renewals: cancel before you are charged

Yearly and monthly plans renew automatically. You can cancel the renewal at any time before the renewal date, and you won't be charged again.
To cancel: log in, go to Dashboard → Orders → Billing, and cancel the subscription in the billing portal.
After you cancel, Pro keeps working until the end of the period you already paid for. Then the licence stops, and the free plugin keeps working with your content intact.
We recommend cancelling at least a day before the renewal date, so the cancellation goes through before the payment is taken.

Renewals are not refunded

Once a renewal payment has been charged, it is not refundable. Cancelling afterwards stops the next renewal, and Pro keeps working until the end of the renewed period.

Lifetime plans

Lifetime plans follow the first-purchase rule: a full refund within 14 days, none after.

How to ask for a refund

Email us from the address you bought with (see Contact below), or reply to your Polar receipt. Tell us which order it is. We answer within two working days.

What happens after a refund

The full amount goes back to the card or account you paid with. Your bank can take 5 to 10 days to show it.
The licence for that order is switched off and the subscription is cancelled. The free plugin keeps working and nothing you made is deleted.

Exceptions

We may refuse a refund where there are signs of abuse, such as repeated buy-and-refund of the same plugin. If a payment was taken by mistake because of an error on our side, we refund it in full.

Contact

Questions or requests: email support@nanflows.com.